Dutchify Terms and Conditions

Dutchify terms and conditions (“T&Cs”) apply to all services, products, and assignments provided by Dutchify B.V. (“Dutchify”). Dutchify is a limited liability company incorporated under the laws of the Netherlands, having its registered address at Hoefkade 9, 2526 BN, Den Haag, the Netherlands, and registered with the Chamber of Commerce under number 71255036.

For inquiries regarding these T&Cs, please contact us via email at [email protected], phone at +3185 303 4044, or by registered mail at Hoefkade 9, 2526 BN The Hague – TSH Collab.

Dutchify reserves the right to amend these T&Cs at its discretion. By signing up for any service or purchasing any product from Dutchify, you agree to the latest version of these T&Cs.

Article 1 – General

1. Applicability: These T&Cs apply to all offers, proposals, and assignments between Dutchify and the client. Dutchify will refer to these terms in all communications and make them available on its website.
2. Services Offered: Dutchify provides paid relocation services, including housing and full relocation packages, each tailored to the client’s specific needs.
3. Personalized Offers: All offers and proposals are personalized, with pricing varying based on the services selected and the client’s circumstances. All offers might include dutchify coins or not depending on the situation. 
4. Client Cooperation: Dutchify operates as a consultant, requiring the active cooperation of the client to deliver the agreed-upon results.
5. No-Cure No-Pay: Dutchify refuses any assignment and/or services under the no-cure no-pay notion. Dutchify operates as a consultant and requires compensation for the work delivered to Clients under the agreement. 

Article 2 – Proposals and Offers

1. Offer Confirmation: All offers are subject to written confirmation by Dutchify. Verbal agreements require subsequent written confirmation.
2. Binding Offers: Offers become binding once accepted by the client, either in writing or otherwise. Any deviations must be confirmed in writing by both parties.
3. Client Information: Dutchify may rely on the accuracy of the information provided by the client when drafting proposals. This includes a complete file of personal documents.
4. Errors and Omissions: Dutchify is not bound by obvious errors or mistakes in its offers and proposals.
5. Indicative Data: All promotional materials and statements are indicative and subject to change without prior notice. 
6. Extra Services: Any additional services provided outside the signed proposal are considered extra and do not carry any binding rights unless agreed upon in writing.

Article 3 – Establishment of the Agreement and Duration

1. Agreement Formation: The agreement consists of the accepted offer and these T&Cs unless otherwise agreed in writing. The agreement begins upon acceptance by the client. 
2. Client’s General Terms: Dutchify does not accept any general terms from the client unless explicitly agreed upon in writing.
3. Indefinite Contracts: Contracts are generally for an indefinite period unless otherwise specified in writing.
4. End Dates: Any agreed-upon end dates are subject to market conditions and may be adjusted with written agreement.

Article 4 – Pricing

1. Exclusions: The quoted price for services does not include Dutchify’s service fees unless explicitly stated.
2. Cost Components: Typical costs include staff wages, assignment fees, and partner fees where applicable.
3. Price Adjustments: Dutchify reserves the right to adjust prices in case of unforeseen circumstances after the agreement is established.
4. Hourly Fee: Dutchify’s services are provided at an hourly rate of €85 excluding VAT.
5. Dutchify coins: in the event of dutchify coins being connected to services or assignments you can purchase these coins on the dutchify webshop for € 125 per coin. Each coin allows dutchify to complete one appointment (viewing, offer, visit) for Clients

Article 5 – Payment and Collection Charges

1. Invoicing: Invoices are issued from the moment the agreement is established. This establishment happens when Clients sign a dutchify proposal or pay a dutchify invoice. Clients must adhere to the selected payment deadline.
2. Full Payment Obligation: Clients are obligated to pay the full agreed amount from the moment the agreement is established, regardless of the payment plan.
3. Payment Terms: Payments must be made within 7 days of the invoice date. Different payment terms could apply depending on the circumstances. 
4. Payment Methods: Dutchify accepts major payment methods and may offer SEPA direct debit or credit card payments, with transaction fees borne by the client.
5. Result Dependency: Delivery of results is contingent on the timely payment of all fees.
6. Service Suspension: Dutchify reserves the right to suspend services if invoices are not paid on time.
7. Final Reminder: Clients may receive a final payment reminder before the invoice due date.
8. Immediate Due Payments: All outstanding amounts become immediately due in cases of late payments, bankruptcy, dissolution, or failure to inform Dutchify of significant changes to assignments or services ordered. 
9. Reminder Fees: Dutchify may charge reminder fees for late payments, starting at 6% for a 10-day delay.
10. Third-Party Collections: Dutchify may engage a third party for collection efforts, with associated costs borne by the client.
11. Suspension and Set-Off: Clients are not entitled to suspend, reduce, or set-off their payment obligations under this agreement.

Article 6 – End Date

1. Performance Timeline: Dutchify will perform services within the agreed timeline, subject to the client’s compliance with payment obligations.
2. Dutchify Coins: In the event that dutchify coins are linked to any services or assignments, the end date of such assignment or service is reached when the coin balance for this contract reaches zero. 
3. Result Delivery: Dutchify will deliver results with the client’s cooperation. Delays caused by the client or third parties are not Dutchify’s responsibility. The same applies to results delivered by dutchify which Clients turn down or refuse. 
4. End Date Commitment: End dates are subject to market conditions and may be adjusted accordingly. Due to the unlimited nature of all contracts no written confirmation is necessary to extend any deadline or end date.
5. Non-Deadline End Dates: End dates are not considered strict deadlines unless explicitly agreed upon in writing.

Article 7 – Transfer of General Terms and Conditions

1. Partner T&Cs: Any results delivered are subject to the T&Cs of Dutchify’s partners.
2. Intention to Lease: Clients must sign an intention to lease form, acknowledging the transfer of T&Cs to Dutchify’s partners.
3. Conflict Resolution: Dutchify’s T&Cs remain applicable in areas not conflicting with partner T&Cs.

Article 8 – Execution of the Agreement

1. Best Effort Obligation: Dutchify will perform the agreement to the best of its abilities, but this is a best-effort obligation due to the unpredictability of the dutch housing market.
2. Phase Execution: Assignments may be executed in phases, with separate invoices issued accordingly.
3. Phase Suspension: Dutchify may suspend subsequent phases if previous phases are not approved or paid for.
4. Client Information: Clients must provide timely and accurate information. Delays caused by missing information are the client’s responsibility. This also includes rejections or non completion of any assignment due to clients not meeting third party requirements.
5. Third-Party Involvement: Dutchify may involve third parties in executing the assignment without prior notice to the client.

Article 9 – Retention of Title

1. Dutchify Property: All items supplied remain Dutchify’s property until the client fulfills all obligations.
2. Client Obligations: Clients must accept the results delivered by Dutchify.
3. Property Reclamation: Dutchify may reclaim its property if obligations are not met.

Article 10 – Changes to the Assignment

1. Assignment Changes: Any necessary changes during the assignment may result in additional costs and adjustments to the timeline.
2. Client Agreement: Changes to the assignment, pricing, or execution time require client agreement.
3. Refusal of Changes: Dutchify may refuse changes that affect the quality or quantity of services.

Article 11 –  Termination and Cancellation Rights

1. Termination by Dutchify: Dutchify reserves the right to terminate the agreement with immediate effect if the client fails to comply with their obligations under these terms and conditions or engages in any conduct that is illegal or harmful to Dutchify’s reputation or business operations. In such cases, no refund will be provided.
2. Client’s Right to Cancel Services:

• Clients may cancel their services in accordance with the Dutchify Cancellation Policy. Clients must submit a cancellation request via the official form provided by Dutchify.
• Cancellations within 24 hours of the original purchase are eligible for a full refund, provided the services have not been initiated or if the purchase was made at least 7 days prior to onboarding.
• For cancellations made after the 24-hour period, the client may be subject to cancellation fees ranging between €250 and €750, as detailed in the Cancellation Policy.
• If a client cancels parts of a service package resulting in a lower overall fee, Dutchify may, at its discretion, decide whether any refund of the difference is applicable.

•  Non-Refundable Services

• If the services are labeled as non-refundable at the time of purchase, no refunds will be issued except under the conditions specified in the 24-hour cancellation policy.
• Non-refundable services can still be terminated by the client, but any applicable cancellation fees will apply.

• Grounds for Denial of Refund

• Refunds will not be granted for any services where the client has failed to respond or take necessary actions, thus preventing Dutchify from initiating or completing the services.
• Refund requests based on financial hardship, dissatisfaction due to unmet expectations outside the agreed scope of work, or any reasons resembling a “no-cure, no-pay” situation will be explicitly rejected.

• Procedure for Termination

• To cancel or terminate services, the client must fill out and submit the appropriate form provided by Dutchify. Upon receipt, Dutchify will initiate the cancellation and refund process, which typically takes 3 to 6 weeks.
• Refunds will be issued and paid in the same currency and through the same payment method used at the time of the original purchase.

Article 12 – Complaints

1. Notification Period: Clients must notify Dutchify of any complaints within seven days of discovering the issue.
2. Complaint Processing: Dutchify will address complaints promptly and may suspend or rectify the assignment as necessary.
3. Complaint Consequences: Valid complaints may lead to termination of the agreement or revision of the result.

Article 13 – Liability

1. Limited Liability: Dutchify is liable only for direct damages resulting from its gross negligence, limited to the total amount paid by the client under the agreement.
2. Exclusions: Dutchify is not liable for indirect damages, including loss of profits or third-party claims.
3. Force Majeure: Dutchify is not liable for delays or failures caused by circumstances beyond its control.

Article 14 – Indemnity

1. Client Responsibility: Clients indemnify Dutchify against third-party claims related to services provided under the agreement. Clients also indemnify dutchify against claims related to personal documents and any rejections of offers due to these documents not being complete or accurate. Clients are responsible for a complete set of documents that comply with third party instructions and requirements
2. Third-Party Involvement: Clients are responsible for the conduct of third parties engaged in the assignment.

Article 15 – Confidentiality

1. Confidential Information: Dutchify and the client will maintain confidentiality regarding all sensitive information shared during the assignment.
2. Disclosure Permissions: Information may only be disclosed with the explicit consent of the other party.

Article 16 – Non-Solicitation

1. Non-Solicitation Clause: Clients may not solicit or engage Dutchify employees or contractors for similar services outside of the agreement during and for two years after the assignment.
2. Damages for Breach: Breach of this clause will result in damages equivalent to the total amount paid under the agreement

Article 17 – Intellectual Property Rights

1. Ownership: All intellectual property rights related to the services remain with Dutchify.
2. License: Dutchify grants a non-exclusive, non-transferable license to the client to use the results for personal purposes only.
3. Third-Party Rights: Any third-party intellectual property rights must be respected by the client.

Article 18 – Governing Law and Disputes

1. Applicable Law: These T&Cs and any agreements with Dutchify are governed by Dutch law.
2. Jurisdiction: The courts in The Hague have exclusive jurisdiction over any disputes arising from these T&Cs.
3. Dispute Resolution: Parties will attempt to resolve disputes through negotiation or mediation before pursuing legal action.

Article 19 – Cancellation and Refund Policy

1. Non-Refundable Services:
   • Dutchify’s services are generally non-refundable unless explicitly stated otherwise during the purchase process on the website or within the order information.
2. 24-Hour Cancellation Policy:
   • Clients may cancel their booked services within 24 hours of the original purchase as stated in article 11.2
   • If the services have not commenced or the purchase was made at least 7 days prior to onboarding, a full refund will be issued.
   • For services labeled as non-refundable, if a cancellation is requested after the 24-hour window, a cancellation fee between €250 and €750 will apply.
3. Partial Service Cancellation:
   • If clients cancel a part of a service package, resulting in a lower fee, they may not be entitled to a refund of the difference in price.
4. Explicit Non-Refund Situations:
   • No-Cure No-Pay: Dutchify does not offer no-cure no-pay services and will reject any refund requests citing reasons applicable to such situations.
   • Financial Reasons: Refund requests based on personal financial reasons will not be approved.
   • Failed to Execute: Refund requests will be denied if services could not be performed due to the client’s failure to respond or take necessary actions, preventing Dutchify from starting or completing the services.
5. Refund Process:
   • For services marked as refundable, clients are entitled to a full refund upon successful cancellation.
   • For non-refundable services, the 24-hour cancellation policy applies. If a service is canceled after this period, the client may not be eligible for a refund or may be subject to cancellation fees.
   • Cancellation requests must be submitted through the appropriate form. Upon receipt, Dutchify will initiate the refund process, which typically takes 3 to 6 weeks.
   • Refunds will be issued in the same currency and through the same payment method used for the original booking.